Terms of Service

By accessing, browsing, registering for, or using the Primeslot website, application, or services (together, the “Platform”), you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not access or use the Platform.

If you use the Platform on behalf of a business, you represent that you are authorised to bind that business to these Terms.

Primeslot is an online appointment-booking marketplace that connects customers (“Customers”) with local service businesses (“Shop Owners”) in India. Primeslot is a technology platform and intermediary only.

We do not provide, perform, supervise, or control the underlying services that Shop Owners offer, and we are not a party to any booking, contract, or transaction for those services between a Customer and a Shop Owner.

Any appointment booked through the Platform is a direct arrangement between the Customer and the Shop Owner.

Eligibility. You must be at least 18 years of age and capable of forming a legally binding contract under the Indian Contract Act, 1872 to create an account or use the Platform.

Account responsibility. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use.

Accurate information. You agree to provide true, current, and complete information when creating your account and to keep it updated. Providing false, misleading, or incomplete information may result in suspension or termination of your account.

If you register as a Shop Owner, you are solely responsible for:

• The accuracy and completeness of your listings, including services offered, availability, and descriptions.
• Your pricing, which must be displayed inclusive of all applicable taxes, including GST at the applicable rate, and must be honoured as displayed.
• The quality, safety, legality, and delivery of the services you provide to Customers.
• Complying with all applicable laws, licences, and registrations required to operate your business, including maintaining a valid GST registration where required.
• Honouring your own published cancellation, rescheduling, and refund policy for appointments.

Misrepresentation, repeated Customer complaints, unlawful activity, or breach of these Terms may result in suspension or termination of your listing and account at our discretion.

As part of onboarding, we may carry out a basic verification of certain Shop Owner details, which may include contact information, phone number, and GST registration number. This is a basic check only.

We do not guarantee, warrant, or represent that any verified information is accurate, current, genuine, or complete, and verification by Primeslot does not constitute an endorsement, certification, or recommendation of any Shop Owner or their services.

Customers should exercise their own judgement before booking or paying for any service.

What we charge. Primeslot collects payment only from Shop Owners in the form of subscription fees for access to the Platform. We do not collect, process, or hold payments made by Customers for services.

How subscription is charged. Subscription payments are processed via Razorpay UPI AutoPay. All prices are in Indian Rupees (₹) and are inclusive of GST at the applicable rate.

Third-party processor. Payment processing is handled by Razorpay. Razorpay’s own Terms of Service apply to all payment processing, and Primeslot is not responsible for the acts or omissions of the payment processor.

Subscription refunds. Refunds for subscription plans, if any, are governed by our Refund Policy. Please see our Refund Policy for details.

Direct payment. Payment for any service booked through the Platform is made directly by the Customer to the Shop Owner. Primeslot is not involved in, and bears no responsibility for, the collection, handling, or refund of such payments.

Cancellations and rescheduling. Each Shop Owner sets and publishes their own cancellation, rescheduling, and no-show policy, including any applicable window and charges. Customers should review this policy before booking.

Disputes handled directly. Any dispute regarding a service, its quality, pricing, cancellation, refund, or non-performance is a matter to be resolved directly between the Customer and the Shop Owner. Primeslot is not a party to these transactions and does not adjudicate, mediate, or issue refunds for services. We may, at our sole discretion and without obligation, provide limited support to help the parties communicate.

You agree not to, and not to permit any third party to:

• Post spam, or fake, fraudulent, or misleading reviews or ratings.
• Scrape, crawl, harvest, or use automated means to extract data from the Platform.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Use the Platform to offer, promote, or facilitate any unlawful, fraudulent, or prohibited services.
• Interfere with, disrupt, probe, or attempt to gain unauthorised access to the Platform, its servers, or related systems.
• Infringe the intellectual property, privacy, or other rights of Primeslot or any third party.

Violation of this section may result in immediate suspension or termination and, where appropriate, referral to law-enforcement authorities.

Our property. The Platform, including its user interface, design, software, “Primeslot” and “PrimePath” names, logos, and brand elements, is owned by Primeslot and its licensors and is protected by applicable intellectual-property laws. You may not copy, modify, distribute, or create derivative works from it without our prior written consent.

Your content. Shop Owners retain ownership of the content they upload (such as listing text, images, and logos). By uploading content, you grant Primeslot a non-exclusive, royalty-free, worldwide licence to host, store, display, reproduce, and distribute that content for the purpose of operating, promoting, and improving the Platform. You represent that you have all rights necessary to grant this licence.

The Platform is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

Primeslot is not liable for the quality, safety, legality, or delivery of any service provided by a Shop Owner, nor for any act, omission, misrepresentation, or dispute between a Customer and a Shop Owner.

To the maximum extent permitted by applicable law, Primeslot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill.

To the maximum extent permitted by applicable law, Primeslot’s total aggregate liability arising out of or relating to the Platform or these Terms shall not exceed the total subscription fees actually paid by the affected Shop Owner to Primeslot in the three (3) months immediately preceding the event giving rise to the claim. For Customers, who pay Primeslot nothing, our aggregate liability shall not exceed ₹1,000.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable Indian law, including consumer-protection law.

You agree to indemnify and hold harmless Primeslot, PrimePath, and their officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Platform, your content, your breach of these Terms, or, in the case of Shop Owners, the services you provide to Customers.

We may suspend or terminate your access to the Platform, with or without notice, if you breach these Terms, if required by law, or to protect the Platform or its users.

You may stop using the Platform at any time; Shop Owners may cancel their subscription in accordance with the applicable plan terms.

Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnity, and governing law) will survive.

These Terms are governed by and construed in accordance with the laws of India.

Subject to any non-waivable rights you may have under consumer-protection law, the courts at Chennai, Tamil Nadu, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Platform.

We may update or modify these Terms from time to time. When we do, we will revise the “Effective date” above and, where appropriate, provide notice through the Platform.

Your continued use of the Platform after such changes take effect constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Platform.

Questions about these Terms? Please contact us.