Frequently Asked Questions
How do I book an appointment?
Browse shops on the home page, pick a service, choose an available slot, and confirm. You'll receive a confirmation email immediately.
Can I cancel or reschedule a booking?
Yes — go to My Appointments, find the booking, and cancel before the shop's cancellation window (shown on the shop's page). Rescheduling requires cancelling and rebooking.
Is my payment information safe?
Payments are processed entirely by Razorpay, a PCI-DSS-certified gateway. We never store your card or UPI details.
How do I register my business on MyPrimeSlot?
Click 'Partner with us' in the navigation bar and follow the sign-up flow. Shop registration requires an invite — contact us if you haven't received one.
What subscription plans are available for shop owners?
We offer Free, Basic, Growing, and Pro plans. Free lets you list up to 2 services and accept 50 bookings/month. Paid plans are billed monthly via Razorpay UPI AutoPay.
Can I get a refund on my subscription?
[PLACEHOLDER — insert refund policy after legal review]
How do I delete my account?
Contact us via the form below and we will process your deletion request within 30 days in accordance with the DPDP Act 2023.
How do I contact support?
Use the Contact page or email us at the address listed in the footer.
Didn't find your answer?
Contact us